Website decideconsultng The End User Support Technician usually works with most desktop related aspects like laptops, PCs, printers, scanners, and related peripherals to support the organization. The support professionals ensure database capturing asset linked details are accurate and up-to-date, mainly for patch management and catalog reporting purposes. They focus on larger scale projects, including departmental requirements and patch management advantages. <span style="font-family:times
The primary support offices are located at one of our offices in Midland or Odessa, Texas and the ability to travel to and from these locations will be required for this position.
The End user support specialists performs an integral role for our IT customer support, network systems and hardware maintenance and deployment. Our End user support specialists are the first line of help when customers encounter problems or defects with products and programs. They will manage their service management queues, answer telephone inquiries, respond to emails and perform in-person support sessions. End user support specialists will require a combination of technical and interpersonal attributes. They must be customer focused, professional, have good judgement, clear communication skills and the ability to help others are integral qualities.
What You Will Do:
- Assists client day-to-day functionality and efficiency
- Provides IT support for desktops, printers, peripherals, telephone systems, and cellular devices
- Configures, installs and maintains complex software systems
- Identifies, manage and resolve issues in a timely manner
- Manages projects successfully on time and within budget
- Responds to customer requests effectively and communicates with them to address issues
- They should update the user information in an organizational system
- To update the user access for given IT applications for new and current employees
The support technician should possess a sound judgment when resolving system, hardware and software problems faced by the clients. Service Level Agreements remain fundamental to this position. These agreements enable technicians to earn and maintain customer trust, thereby helping the enterprise to grow and flourish.
The Technicians need to respond to corporate team's varied and fluctuating needs. The candidate must have experience working with a variety of groups with in the E&P industry.
Support technicians often attempt to solve client issues in a single call or visit. They train users in the installation of desktop software packages and make them aware of the basic functionality of their network.
Educational Requirements & Certifications:
The ideal candidate will have a bachelor's degree in Computer Science or have 6 years of direct experience in IT support. Preferred certifications include:
- CompTIA A+ Certification
- CompTIA Network+ Certification
- CompTIA Security+ Certification
- MCSA: Windows 10
- MCSE: Desktop Infrastructure
Decide Consulting is a premiere IT Staffing and recruiting firm located in Houston, TX. We have been serving our technology clients since 2004. Our technology-based management and disruptive processes provide a higher level of service to our candidates and clients.
Apply for this job now, submit your resume at https://decideconsulting.com/submit-resume/ or call us at 281.596.0123.
Recruiter: Jack Vann
Position Type: Direct Placement