• Direct Placement
  • Houston TX

Website decideconsultng Help Desk Decide Consulting is looking for a Help Desk Associate to join our West Houston client. This candidate will play an integral part in the delivery of projects for current and future customers. The company has grown the past year and expects to have similar growth throughout 2020. We are looking for a candidate that can step up to the challenge of helping this company

Help Desk

Decide Consulting is looking for a Help Desk Associate to join our West Houston client. This candidate will play an integral part in the delivery of projects for current and future customers. The company has grown the past year and expects to have similar growth throughout 2020. We are looking for a candidate that can step up to the challenge of helping this company maintain client satisfaction as well as deliver on future projects.

What you will do:

  • Field support requests from end users by telephone, e-mail and ticketing system in the Houston office
  • Investigate and resolve support requests to a final resolution via phone or email, update ticketing system
  • Support customers Azure/0365 ticketing needs
  • Maintain and troubleshoot end-user hardware and software from Houston office
  • Document, track and monitor IT support requests
  • VOIP phone systems support
  • Perform any other supplemental duties as assigned by management

Competencies Required:

  • Experience using Remote Monitoring and Management Systems
  • Exposure working with Azure and O365
  • Experience with Windows operating system, Microsoft Office and mobile devices
  • Understanding of PC hardware, printers, and mobile device hardware
  • Understanding of general networking
  • Excellent written and verbal communication skills
  • Excellent troubleshooting skills
  • Knowledge of Active Directory and email
  • Experience using mobile device support for Apple IOS and Android platforms

 Minimum Qualifications/Experience:

  • 0-1 years' experience supporting technical requests for 0365/Azure
  • 2 years of experience working within a support team
  • 1 year of field service experience
  • 3 years of Microsoft Windows OS installation, configuration, updates and support
  • 3 years of Microsoft Office 365 user support and email support and configuration
  • 2 years of end user application support
  • 2+ years of Help Desk experience

Nice to have:

  • Experience with RMM Datto a plus

Formal Education & Certification:

  • Bachelor's degree in computer science or related work experience

Decide Consulting is a premiere IT Staffing and recruiting firm located in Houston, TX. We have been serving our technology clients since 2004. Our technology-based management and disruptive processes provide a higher level of service to our candidates and clients. Apply for this job now, submit your resume at https://decideconsulting.com/submit-resume/ or call us at 281.596.0123
 

Recruiter: Jack Vann

Position Type: Direct Placement
Experience Level: 2 Years

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To apply for this job email your details to jvann@decideconsulting.com