• Direct Placement
  • Houston TX

Website decideconsultng  If you are looking for a challenging role with a company who is a leader in their industry and with great long-term benefits then this is the job for you. Decide Consulting is looking for a IT Helpdesk Analyst for a Perm role with our Houston client. This person will play an integral part in supporting internal staff with IT systems

 If you are looking for a challenging role with a company who is a leader in their industry and with great long-term benefits then this is the job for you. Decide Consulting is looking for a IT Helpdesk Analyst for a Perm role with our Houston client. This person will play an integral part in supporting internal staff with IT systems related issues.  The company has a nationwide presence and is growing fast. This is an entry-level position with growth expectations in the areas of system administration and application support.

Duties and responsibilities

  • Handle tier 1 support tickets from company employees, for example:
    • User access requests.
    • Onboarding/offboarding user accounts.
    • Telephone setup.
    • Workstation setup and moves.
    • Network and power connections.
    • Hardware configurations.
  • Diagnose issues reported by users.
  • Escalate issues to other members of the team or management where necessary.
  • Work closely with others to ensure a quick response time.
  • Become familiar with the company's systems and be ready to support additional areas of responsibility as needed.
  • Assist with IT software and infrastructure projects as necessary.
  • Other reasonable duties as assigned.

Requirements

  • Minimum one year's experience of IT helpdesk support in a commercial environment.
  • Must have excellent communication skills in English: verbal and written.
  • Must be able to lift and move computer-related equipment.
  • Must be dedicated, hard-working and used to a fast-paced environment.

 
Decide Consulting is a premiere IT Staffing and recruiting firm located in Houston, TX. We have been serving our technology clients since 2004. Our technology-based management and disruptive processes provide a higher level of service to our candidates and clients. Apply for this job now, submit your resume at https://decideconsulting.com/submit-resume/ or call us at 281.596.0123.

 

Recruiter: Jack Vann

Position Type: Direct Placement
Experience Level:

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To apply for this job email your details to jvann@decideconsulting.com