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Website decideconsultng Decide Consulting

Do you have a few years of ServiceNow development under your belt and are now looking for something new? How about at a company with great pay and benefits? Our client may be looking for you! They are hiring a ServiceNow developer who can work a hybrid in-office/remote schedule in Houston, Tulsa, Midland, or Denver.

The person they are looking for is skilled in the configuration of the ServiceNow application, will provide support services to end users, will design /develop /maintain custom solutions, will implement and integrate 3rd party solutions, and identify and support process improvement initiatives. They are responsible for maintaining and monitoring the ServiceNow environment to maximize availability and performance, provide troubleshooting and corrective action to resolve business issues, and insures the usability and support for application enhancements and bug fixes. They will act as the SME for ServiceNow functionality while facilitating requirements definitions of new solutions, capturing the business process and translating to solution designs, providing training, and maintaining product documentation.

RESPONSIBILITIES:

  • Maintain end-to-end understanding of the functional workings of ServiceNow and associated business processes.
  • Implementation and configuration of new solutions in ServiceNow that meets requirements and considers user experience.
  • Develop and support integrations between ServiceNow and other applications.
  • Monitor incoming service requests and incidents.
  • Investigate and diagnose service requests or incidents according to their priority and identify the resolution or issue.
  • Work directly with users to identify and resolve issues adversely impacting business processes.
  • Define technical solutions ensuring considerations for system stability, performance, and ongoing maintainability.
  • Identify solution alternatives to address issues raised throughout service request or incident lifecycle.
  • Utilize third parties and vendor support as defined within existing support arrangements and escalate additional (billable) support to appropriate IT management for approval.
  • Adheres to and champions the IT Governance programs (incident management, change management, communication, and release management)
  • Complete functional and technical designs and associated estimates to meet defined requirements.
  • Monitor application backlog and keep open items updated with current efforts.
  • Maintain documentation and process standards along with regular audits to validate accuracy.
  • Develop documentation and provide training to users as appropriate.
  • Define potential improvement changes to resolve errors, prevent the recurrence of problems or improve system maintainability and stability.
  • Provide input to IT Project Management Office to support clear and concise requirements definitions.
  • Assist team members handling major incidents; identify the root cause and short- or long-term solutions.
  • Informally mentor less experienced team members on an as needed basis
  • Prevent the replication of problems by sharing lessons learned and best practices with other team members and IT Management.
  • Develops customer relationships by making efforts to listen and understand the customer; anticipating and providing solutions to customer needs; giving high priority to customer satisfaction.

QUALIFICATIONS:

  • Bachelor’s Degree in Computer Science, MIS, or equivalent work experience in a related field
  • Minimum of 4 years of experience supporting/administering ServiceNow including configuring an ITSM service catalog and service portal.
  • Minimum of 2 years of experience in application development or a programming language
    • Experience or familiarity with VB, .NET and related or similar technologies (JSON, XML, JavaScript, Jelly, jquery, AngularJS, HTML, and CSS)
  • Have performed multiple ServiceNow upgrades.
  • Experience with Common Database platforms (Oracle, MySQL, SQL, PL/SQL)
  • Familiarity with commercial off-the-shelf (COTS) applications
  • Familiarity with ITIL concepts and the ability to follow problem, change, and incident management processes and procedures.
  • Strong written and verbal communication skills with an aptitude for problem solving.
  • Must be able to independently resolve issues and efficiently self-direct work activities based on the ability to capture, organize, and analyze information.
  • Experience delivering solutions that align with business strategies.
  • Experience troubleshooting complicated issues across multiple systems and driving to solutions.
  • Experience supporting resources performing user acceptance, regression and other required system tests, ensuring that system and/or related integration issues that arise are identified, researched and closed in a timely manner.
  • Experience providing technical solutions to non-technical individuals.
  • Demonstrated team building skills.
  • Ability to deal with internal employees and external business contacts while conveying a positive, service-oriented attitude.
  • Willingness to travel to company locations (up to 5%)
  • Regular and reliable attendance.

PREFERRED:

  • ITIL v4 Foundations certified
  • ServiceNow Certifications
  • Microsoft Certifications

***Position is not open to sponsorship at this time. Must live in the metro areas of Houston, Midland, Tulsa, or Denver.***

 

Houston, TX

To apply for this job please visit decideconsulting.com.