UCS Engineer

  • Direct Placement
  • Houston TX

Website decideconsultng  Seeking an amazing UCS Engineer for a fantastic opportunity in Houston! You will be part of a dynamic Unified Communications team that is responsible for supporting Enterprise Microsoft Skype for Business and associated technologies based on global high availability designs. Our client runs a hybrid

 Seeking an amazing UCS Engineer for a fantastic opportunity in Houston!
You will be part of a dynamic Unified Communications team that is responsible for supporting Enterprise Microsoft Skype for Business and associated technologies based on global high availability designs.
Our client runs a hybrid UC and collaboration services for some of the world's largest enterprise customers with 400,000 application users. You would be joining our client in a high responsibility and business critical role, working alongside our 24/7 Service Desk and other specialist teams. 
What you will be doing:  

  • Provide expert level incident and problem management for all modalities of Skype for Business and associated technologies, including Clients and Voice Gateways.
  • Act as a Technical Account Manager, working alongside the Service Management team as the Technical experts.
  • Support project work as a technical resource for internal and external customers.
  • Provide TDA support for all existing customer changes.
  • Be part of the on-call rotation, providing out of hours technical escalation support. 

What you bring to the table: 

  • Strong technical support/engineering background with a primary focus on Skype for Business/Lync 2013/Lync 2010.
  • 4 years + Skype for Business/Lync/OCS Systems Support (2015/2013/2010) experience, which should include deployment and configuration of instant messaging, presence, audio-visual and web conferencing and familiarity with policy management. 
  • Understanding of factors which contribute to Skype for Business Call Quality.
  • Advanced Windows 2016/2012 server platform experience, including AD, DNS, DHCP and PKI.
  • Enterprise Voice, SIP Trunking and PBX/Gateway (Audiocodes, Sonus ad Squire) integration capabilities. 
  • An understanding of networking essentials (CompTIA Networking+, Cisco CCNA, Microsoft Networking Essentials 70-058, Windows Server 2008 Networking Infrastructure 70-642).
  • Advanced problem solving and troubleshooting skills and experience.
  • Ability to prepare quality written correspondence, and internal and external facing documentation.

A Huge Plus:

  • VOIP/IP Telephony Experience.
  • MSCE Communication/MCITP/PSLP Certification.
  • System Center Operation Manager or other System Center Suite experience.

Experience in Call Quality Management Applications such as Unify2, Prognosis, Event Zero

Recruiter: Lynn Downs

Position Type: Direct Placement
Experience Level:

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To apply for this job email your details to ldowns@decideconsulting.com

By |April 11th, 2019|0 Comments