Signing up with a Managed Service Provider (MSP) is a big commitment. There is a trend underway where more companies are turning to MSPs.  With expanded services and products offerings, it is increasingly a good idea for a company to use an MSP. Still there are long commitments and potentially thousands of dollars a month. Companies need to look past the sales pitches and consider the finer point of the contracts before signing the dotted line. Here are some insider tips from individuals who work with MSP contracts and services. Measuring Downtime How does the vendor measure downtime? Does [...]